FREQUENTLY ASKED QUESTIONS
If you can't find an answer here feel free to email "Mama" at firstname.lastname@example.org
HOW DO I PLACE AN ORDER? HOW MUCH DO THEY COST?
Custom orders start at a base price of $36 for the first dozen, minimum order of 2 dozen.
Additional cookies beyond the base dozen may be purchased for $2.75 per cookie.
These additions can be in any increment. You don't have to order another full dozen if you only need 25 total cookies! I realize life doesn't always happen in twelves :)
To place an order click on the CUSTOM COOKIE REQUEST tab above.
I also have "stock designs" available starting at $24 per dozen. Stock prices vary depending on the size and difficulty of the cookies chosen. Stock designs are still made to order so some customization is possible (colors, names, etc). They simply are designs I do often and do not require extra research or design time, so I can offer them at a discounted rate. To receive stock pricing each design must be ordered in increments of six with a minimum order of 1 dozen total cookies. When placing items in your cart a quantity of "1" would be a set of SIX cookies...quantity of "2" would be TWELVE cookies, and so on.
You can view stock designs and place an order request online. No payment is expected at time of check out. After submitting your order request I will contact you via email to confirm the order and my availability - usually within 24 hours.
If I find that there is no way I can fit in your order for the date requested I will contact you ASAP to discuss other date options or cancel the order if you prefer. Check out stock design here!
WHAT FORMS OF PAYMENT ARE ACCEPTED?
I can take cash or check (payable to Mama's Cookies) at the time of pick up.
DO YOU SHIP OR DELIVER?
No, I do not ship or deliver my cookies. All orders must be picked up at my roadside stand (front porch) in Westfield, IN. After I have confirmed your order I will give directions and we will work out a mutually convenient time window for pick up.
HOW MUCH NOTICE DO YOU NEED?
Decorating cookies is very labor intensive. Mixing, rolling, cutting, decorating, detailing...it all takes many hours over a couple of days for just a dozen decorated cookies. I am limited to how many I can do each day, so the more notice you give me the better your chances are that I won’t already be booked up for that time. I bake as close to your pick up date as possbile but same day orders are not feasible. It is also easier for me to fit in "stock design" orders over custom ones as there is no research/design time needed - so if it's short notice you may want to check out my stock designs here. At least one week notice is preferred for stock designs, at least two weeks for custom orders.
HOW ARE YOUR COOKIES PACKAGED?
All cookies come in a bakery box unless requested otherwise. I can bag them individually as favors in cello bags with coordinating ribbon for 25 cents a cookie or arranged on a platter if needed - in that case I charge $3.50 to cover the cost of a platter with lid. Other packaging options (such as custom hangtags, heat sealing, etc) can be arranged as well.
Mama's Cookies operates as a home based vendor under HEA 1309 in Westfield, IN.
If you have any questions let me know, I'm happy to help!!
Email me at email@example.com